Refund and Return Policy – Bagsshop

Effective Date: December 9, 2024

At Bagsshop, we are dedicated to providing a seamless and satisfactory shopping experience. Our Refund and Return Policy is designed to offer transparency and convenience when returning items, exchanging products, or requesting refunds. By shopping with us, you agree to the terms outlined in this policy.

1. Eligibility for Returns

To qualify for a return or refund:

  • Items must be unused, unworn, and in their original packaging with all tags and labels intact.
  • The return request must be initiated within 14 days of receiving the product.
  • A valid proof of purchase, such as an order confirmation or receipt, must be provided.

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Personalized or custom-made wristwatches.
  • Gift cards and promotional items.
  • Products that have been used, damaged, or altered by the customer.

3. How to Initiate a Return

To begin the return process:

  1. Contact Us: Email us at info@bagsshop.click or call (781) 762-0143 within the return eligibility period.
  2. Provide Details: Include your order number, product details, and the reason for the return.
  3. Receive Instructions: Our support team will issue a Return Authorization Number (RAN) and provide shipping instructions.
  4. Ship the Product: Use a secure and trackable shipping method to send the item back to us. Ensure it is properly packaged to prevent damage during transit.

4. Refund Process

Once we receive and inspect the returned product:

  • Refunds will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable unless the return is due to a damaged or incorrect product.

5. Exchange Policy

We offer exchanges for eligible products:

  • Exchanges are processed after the original item is received and verified.
  • If the requested item is unavailable, we will provide alternative options or issue a refund.

6. Damaged or Defective Items

If you receive a damaged or defective product:

  • Notify us immediately by contacting info@bagsshop.click and include photos of the product and packaging for verification.
  • We will arrange for a replacement, exchange, or full refund, including shipping fees, at no additional cost to you.

7. Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the return is due to a damaged, defective, or incorrect product.
  • We recommend using a trackable shipping method to ensure the safe return of your item.

8. Order Cancellations

  • Orders can be canceled within 24 hours of placement by contacting us at info@bagsshop.click or (781) 762-0143.
  • If the order has already been shipped, it cannot be canceled but may be returned in accordance with this policy.

9. Compliance with Google AdSense Policies

This Refund and Return Policy is fully compliant with Google AdSense standards, ensuring clarity, fairness, and a positive customer experience.

10. Contact Us

For any questions or assistance regarding returns, refunds, or exchanges, please contact us:

At Bagsshop, we value your satisfaction and are committed to resolving any issues promptly and professionally. Thank you for trusting us for your luxury wristwatch needs.